Can I Purchase Directly from Kane Carpet?
Kane Carpet only sells to authorized Kane dealers.
How Do I Set Up an Account With Kane Carpet?
If you are a retailer or trade distributor, please contact Samantha Acree in our customer service department at 1-718-907-1396 ext.416.
What Type of Vacuum is Best for Kane Carpet?
In most cases, a standard bagged vacuum with a properly adjusted beater bar is best. For shag and high pile products a 'suction only' setting is recommended.
What is the Best Method for Spot Cleaning Kane Carpet Products?
Specific information is available under our INSTALLATION & MAINTENANCE section.
What Padding Do You Recommend?
3/8” rebond (8lb minimum density)
Double Stick Installations:
Tred-More synthetic rubber 2568 or 2580
We strongly recommend 100oz rubber
How Do I Obtain Testing Information (Fire Ratings, Wearability, etc)?
Contact the Customer Service department at 718-907-1396.
Am I required to cover my windows?
Direct sunlight and/or natural light will fade any carpet or rug. Though certain carpet fibers may be more resistant to fading, direct sunlight can be harmful to just about everything it reaches. Protect your carpet investment with proper window treatments to filter out the sun's harmful UV rays.
How do I get my rugs to lay flat?
These are some of the things you can try:
1. Try reverse rolling it on a core very tight (protect the outside of the carpet with plastic) and let it sit that way for 24 to 48 hours in a very warm room, or even let it sit in the sun like that for the day, it just may relax it enough to lay flat.
2. Use double face tape under the bubble where desired.
3. Attach Velcro to the floor & the back of the rug.
4. Attach a premium rug pad to the back of the rug.
5. On a clean, wooden surface, flip it upside down and stretch it tight with a power stretcher. Using finishing nails to secure it flat to the fab table, wet the backing with hot water (don’t be afraid to get it wet to the point it reaches the fibers) and let it dry thoroughly before removing the finishing nails.
6. Spread the rug, pull the edges tight, and tack down the edges with a staple.
Is it better to wear shoes or go barefoot on carpet?
Many people think that going barefoot on carpet is best. Not true – you're better off in Slippers, preferably clean, shoes, or even socks here's why: ... That moisture or sweat actually has a natural oil produced by the human body that will transfer from your foot to the carpet. Body moisture on your carpet, even in tiny amounts, is not good. It will attract dust, dirt, and dander. So when you go barefoot in your home, you’re leaving sweat on the surface of the carpet then soil is attracted to it. You certainly won’t notice a difference immediately, however, over time the soils will build up.
Wear Shoes or Socks
Wear your shoes or socks – your shoes will track in dust, dander, and even mud. But shoes will typically leave behind dry soil that can be vacuumed up. Ideally, a pair of clean slippers at the front door will keep your carpet looking its best. Just slip off the out-door shoes, and put on the indoor slippers when you make the transition from outside to in.
Why does my carpet look different from the other side of the room?
Many of our high end textured carpets have Special Silk-like Yarns that can shimmer differently when viewed from different angles. This will cause the carpet to have completely different visuals depending which side of the carpet you are looking at it from. This is an inherent characteristic of these fine carpets.