FAQ

Kane Carpet only sells to authorized Kane dealers.

If you are a retailer or trade distributor, please contact Samantha Acree in our customer service department at 1-800-811-KANE x416.

In most cases, a standard bagged vacuum with a properly adjusted beater bar is best. For shag and high pile products suction only is recommended.

Specific information is available under our INSTALLATION & MAINTAINANCE section

The best padding for most applications is either a 40-oz. synthetic felt or high-density solid rubber pad.

Contact the Customer Service department at 800-811-KANE.

Direct sunlight and/or natural light will fade any carpet or rug.  Though certain carpet fibers may be more resistant to fading, direct sunlight can be harmful to just about everything it reaches.  Protect your carpet investment with proper window treatments to filter out the sun's harmful UV rays.

These are some of the things you can try

1. Try reverse rolling it on a core very tight (protect the outside of the carpet with plastic) and let it sit that way for 24 to 48 hours in a very warm room, or even let it sit in the sun like that for the day, it just may relax it enough to lay flat.

2. Use double face tape under the bubble where desired.

3. Attach Velcro to the floor & the back of the rug.

4. Attach a premium rug pad to the back of the rug.

5. On a clean wood surface, flip upside down and stretch it tight with a power stretcher and using finishing nails stay it flat to the fab table, wetting the backing with hot water (and don’t be afraid to get it wet, to the point it reaches the fibers) and let it dry thoroughly before removing the finishing nails. 

6. Spread the rug and pull the edges tight & tack down the edges with a staple.

Installation / Maintenance Info

Once you have invested in the Kane Carpet of your dreams, we recommend that you follow the maintenance guide presented here to protect your investment. Because regular cleaning with the right equipment will extend the life of your carpet or rug, ensuring years of enjoyment.

Maintaining your quality purchase will repay you by keeping its beauty for many years.

Vacuum regularly. Even in ordinary use, carpets receive a lot of abuse - pounding feet, dirt, grit, dust, oily cooking vapors and spills of all descriptions. By frequently vacuuming with a good machine, you can remove and prevent dry soils from building up to an unsightly level.

  • Remove spills immediately.
  • Professionally clean as needed. Do not apply stain repellent treatments that contain silicone because they tend to accelerate carpet soiling.
  • Keep doormats clean. Exercise preventative maintenance by placing absorbent mats at the most frequently used entrances to your home. Change or launder when these mats become soiled.
  • The vacuum cleaner dust bag should be changed when half full.
  • Filters in your heating and air conditioning systems should be changed regularly.
To help optimize the aesthetic and performance value of your Kane carpet, remember these effective vacuuming tips:

  • Make sure your vacuum's belt is in good condition - and that the beater actually rotates when in contact with the carpet.
  • Height adjustment is correct when the beater contacts the pile enough to lightly vibrate the carpet several inches away from the machine, but not enough to cause a significant slowing of the motor.
  • Vacuum across the traffic pattern occasionally, rather than in the traffic direction, to prevent matting.

While vacuuming removes most dry soil, the oily soil of cooking vapors, air pollution and grime tracked in from the street present a decidedly different type of problem. These particles of oily soil deposited on carpet fibers can cause gradual - but significant - dulling of delicate pastel colors. The color isn't actually lost. It's hidden under a dirty film.

If this type of soil is allowed to accumulate, it literally glues the pile fiber together, resulting in matting, packing or ridges. Equally worrisome, it begins to attract and hold dry soil. That's why cleaning is so important when dulling of the fiber is first noticed. If allowed to remain too long, it becomes gummy and difficult to remove.

  • We recommend a dry cleaning agent such as Capture®, Host® and Dri-Mate® or the WoolClean Spot Dry RemoverTM available from Wools of New Zealand.
  • Test area first.
  • Vacuum brush should barely skim surface carpet to trap soil just under pile. (Any further aggressive brush setting will cause carpet to pill).

Fluffy detergent foam is worked into pile by a variety of machines. Once dry, the residue is vacuumed out. This method uses little water, dries fast and cleans the surface well; however, overbrushing can damage some carpets.

Extraction of the cleaning solution and soil leaves little residue and no pile damage, although caution is required to prevent over wetting. Avoid using too much detergent. Follow up with plain water. Recommended for all carpet types, this method is most effective when performed by a professional using an external hot water extraction unit.

The rotary brush wet shampoo method is not recommended for residential carpet as damage may result. Moreover, some do-it-yourself products in aerosol cans may cause rapid re-soiling due to excessive residues. Test on a scrap first. If the dried product feels sticky, don't use it. And avoid all cleaning agents containing an optical brightener (fluorescence) such as those found in many laundry detergents and some carpet cleaning systems.

No carpet is stain proof. However many are treated to be stain resistant which gives you time to act. Remember, with spot and stain removal, speed is of essence. Immediately after a stain or spill occurs, solids should be scooped up and liquids blotted as quickly as possible. Absorb as much liquid as possible with a paper towel, etc., replacing as they become saturated. Never use a scrubbing motion. Blot instead to prevent the carpet surface from fuzzing.

For effective spot cleaning, you'll need the following items. The item numbers are keyed to the stain - and all should be used in the recommended sequence. Some stains may require professional cleaning, depending on the age of the stain.

  1. Cold Water
  2. Detergent Solution. Mix one teaspoon of clear dishwashing liquid with a cup of warm (not hot) water.
  3. Ammonia Solution. Mix one tablespoon of clear household ammonia (3% solution) with 1/2 cup of water.
  4. Solvent. A dry cleaning solvent (available at grocery, drug and hardware stores).
  5. Ice. Chill with ice cubes in a plastic bag. Shatter residue, pick or scrape off and vacuum.
  6. Vinegar Solution. Mix 1/3 cup of white vinegar with 2/3 cup of water.
  7. Warm Water (not hot)
  8. Clear nail polish remover (preferably acetone)
  9. Alcohol or Methylated Spirits Mineral Turpentine
  10. Rust Remover
  11. Absorbent Powder (e.g., salt, talc or proprietary absorbent powders)
  12. Absorbent Cleaners (e.g., Host)

 

 

Step 1 Step 2 Step 3
Alcoholic Beverages 1 2 -
Bleach 1 3 -
Blood 1 2 -
Butter 4 2 -
Candle Wax 5 4 -
Chewing Gum 5 4 -
Chocolate 2 3 6
Coffee 1 2 4
Colas and Soft Drinks 7 2 -
Cooking Oils 4 2 -
Cream 2 4 -
Egg 2 - -
Felt Tip Pen 7 2 8
Floor Wax 4 - -
Fruit Juice 1 2 -
Furniture Polish 4 2 3
Gravy and Sauces 7 2 -
Ink (Fountain Pen) 1 2 -
Ink (Ball Point) 4 9 2
Ketchup 7 2 -
Lipstick 4 2 -
Mercurochrome 2 3 6
Milk 7 4 2
Mustard 2 - -
Nail Polish 8 4 -
Oil and Grease 4 2 -
Paint (Latex) 2 3 4
Paint (Oil) 9 4 2
Rust 4 2 10
Salad Dressing 2 4 -
Shoe Polish 4 2 -
Soot 4 2 3
Tar 4 - -
Tea 1 2 4
Urine (fresh) 1 2 -
Urine (old) 2 3 6
Vomit 2 - -
Wine 11 1 2
Unknown Material 4 12 2

General Care: Carpet generally needs to be vacuumed frequently, ideally twice a week and more often in high traffic areas. Shag carpet is no different. However, one major difference does exist between shag and other carpets, and it has to do with beater bars...

Vacuuming: The best way to care for your shag carpet is to vacuum it with a suction-only vacuum. If your vacuum has a beater bar, be sure to disengage it when vacuuming your shag carpet. When disengaged, the brushes on the beater bars should not come in contact with or abrade the fibers as you vacuum. The reason? Using a beater bar or brush may cause the yarns to "feather out" or lose their twist, resulting in pilling or fuzzing. That means your shag carpet would no longer look they way it did when you fell in love with it; It would lose its unique character.

If you have a particularly thick shag carpet, you might consider using a pilator or grooming rake to keep your carpet looking well-groomed and carefully coiffed. Caring for your shag carpet with frequent and suction-only vacuuming will ensure that your shag carpet provides you with the Beauty, Comfort and Durability you expect from it.

Something else to consider: Your vacuum…Have you checked whether it is certified through the Carpet and Rug Institute Seal of Approval/Green Label Vacuum Cleaner Program? The program has established industry standards on vacuum cleaner performance.

Visit www.carpet-rug.org for details and listings.

 

 

Eurolon

Eurolon™ is a proprietary yarn system using the most advanced heatset super fine synthetic yarns. This product is designed to look its best for a long time. Solution-dyed to be color-fast, stain-resistant and durable, this carpet will look as good tomorrow as it does today.

Eurolon™ will resist signs of wear, with unique long-lasting fibers.

Eurolon™ does not absorb moisture making spills and stains easily removable with normal cleaning agents.

Solution dyed yarn extrusion is not only safe for the environment, it protect the colors in your new carpet from fading and cleaning solvents.

Carpets made from Eurolon™ fibers are permanently anti-static.<br />No more electric shocks.

Carpets made from Eurolon™ fibers do not support the growth of mites or bacteria.

All Eurolon™ fiber carpets are free of toxic elements. Because color is "melted in" during production of the fiber, it eliminates the traditional use of large quantities of water for dyeing, contributed to the preservation of water and the quality of our water.